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First Hello Technology
Razor predictive dialers offer First Hello technology, answering machine detection & answering machine reduction while screening out busy signals, disconnected phone numbers and fax machines.
Agent Monitoring
Using Razor's state-of-the-art agent monitoring system, you choose from three different monitoring levels: Silent, Coach or Barge.
Branched Scripting
Razor's call center software allows managers to create advanced branched scripting. Branched scripting allows call center agents to give customers pre-scripted answers to questions.
FAQ's
Razor's FAQs help to eliminate some of the confusion commonly found with predictive dialers and call center software.
Razor Predictive Dialer's Features
Razor's predictive dialer software provides call centers with a number of productive features that will help to make agents and managers more efficient.
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AGENT MONITORING
When you would like to evaluate agents or make sure they are doing their job correctly, a supervisor can silently monitor any agent with the click of a button. The agent does not hear any clicks, humming or buzzing as with most systems, they have no idea you are listening to them so they don't suddenly act on their best behavior. This allows you to listen to them when they are working as they normally do and give them real-world advice, or to catch an agent who is not doing their job correctly.
The second level of monitoring is to "barge" into a phone call. When you barge into a phone call, it is much like making a conference call where you, the agent and the customer, are all on the phone at the same time. This is useful when the customer asks a question the agent can't answer, or when you have a customer on the phone looking to place a large order on the phone.
The third level of monitoring is called "coaching". Coaching can be very beneficial when an agent is too timid to ask for the sale, when they are not asking the right questions or when they aren't giving the correct rebuttals or responses. When you coach an agent, only the agent can hear you speak and the customer has no idea you are on the phone.
Razor predictive dialers do not require you to take an agent station to monitor. If you have a 12 agent Razor predictive dialer, you are able to have 12 agents dialing and still have supervisors monitoring while all of your agents are logged into the system. The sophisticated monitoring system that is standard equipment on Razor predictive dialers will allow you to monitor any agent at any time. Less sophisticated systems will allow you to choose which agent you would like to monitor at any time, but will not let you listen in until after they have finished the current phone call and have started the next phone call.
Finance Your New Razor or IronHorse dialers in house for only half down and the rest spread out over 9 months!
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