In today’s economy, it has become increasingly difficult for debt collection call centers to collect fees. Even as the efficiency of debt collection is reduced, consumers are increasingly using debt avoidance as a means of staving off personal economic collapse. Thus, the opportunities available to debt collection agencies is on the rise.
Many debt collectors are turning to predictive dialers and auto dialers as a means to make the debt collection operation more efficient, thus increasing revenues. This is achieved by increasing the number of individuals an agent can contact over time by reducing calls received by answering machines, decreasing the dialing time, and increasing the efficiency with witch the agent can interact with the debt collection database.
These systems increase the ratio at which an agent is able to connect with a live contact. They can also be programmed to leave an automated message if a contact’s answering machine takes the call. They also filter out calls that are busy, unanswered, or lines that no longer exist. The systems can record this information and be programmed to act appropriately. For example, if a contact’s home phone has been disconnected, the system can try that contact again later, using a work phone.
Modern predictive dialer and call center software systems have the ability to connect to multiple databases. The contact list can be in one database and an associated script inn another. The agent can use the dialer’s ability to interface with different database to directly change a contact’s information, enter in payment information, suggest current refinancing options, and a variety of other services.
Orion’s Razor predictive dialer and call center system offer these options and more. The Razor software is entirely network based. This allows agents to work from homes and gives agencies the ability to scale up and down as their business needs demand.
