FTC Compliant:
By Law, the dialer has to stay within a 3% abandonment rate, can only drop 3 calls out of 100 made and must play a prerecorded message for each abandoned call.
DNC List Scrub:
Razor Predictive Dialers are fully compliant with the rules and regulations set forth by the FTC and FCC regarding the National Do Not Call Registry & outbound telemarketing. Following the National Do Not Call Registry is as easy as inserting the disc of do not call phone numbers into the server and clicking one simple button. No more sifting through lead lists and manually removing phone numbers.
First Hello Technology:
The reps are able to hear the customer say the first hello and respond accordingly. This eliminates the "dead air" and silence at the beginning of most telemarketing calls which lets people know they are being called by a predictive dialer.
Predictive Dialing:
Predictive dialers have more telephone lines than agents and uses a complex mathematical formula to "predict" when your agents are going to be available. The predictive dialer will then make phone calls in advance to minimize the time between agents speaking to live prospects.
Conference Capability:
Add multiple people to a single conversation.
Monitor with silent, coach or barge in:
Supervisor is able to silently monitor phone calls without the agent or customer knowing they are there. Utilizing the Barge In feature allows the supervisor to enter in on the phone call and speak to both the customer and the telemarketer. In coach mode, the telemarketer can hear what the supervisor is saying, but the customer cannot hear them. Coaching can be used for the supervisor to "coach", or train, the telemarketer without the customer knowing they are on the call.
Unlimited Active Script Capability:
Able to put in as many questions and answers as needed.
Full Branch Scripting:
Able to answer your script questions.
Advanced Reporting Module:
Allows you to get reports on your agents for better call center management.
Advanced Real Time Supervisor Statistics:
Supervisor is able to get real stats on your agents.
Advanced Scheduling Package:
Able to schedule callbacks.
Multiple Campaign Capability:
You can run more than one campaign at a time.
Unlimited Disposition Capability:
You can have as many dispositions as you want, and make your own dispositions.
Advanced Time Zone Call Time Settings:
Able to set what Time Zone you want to call and when you want to call it.
Unlimited Scripting Fields:
Script can be as long as needed.
Branched Scripting:
Razor comes standard with branched scripting that allows all of your reps to ask the right questions at the right times, and answer them with the right answers.
Advanced Time Zone module:
Razor's advanced Time Zone module allows you to select both a start and stop time for Time Zones. For example, if the best time to call is between 5:30 PM and 8:30 PM in each time zone, then you would set the system to start calling all Time Zones at 5:30 and quit calling each Time Zone at 8:30 PM. Now you can call the entire United States and only call people when you know they will be at home and answering their phones.
Digital Voice Recording:
usually, if you find this being offered by a predictive dialer company, it comes with a high premium. Digital voice recording comes standard on Pegasus predictive dialers.
Remote Agents:
You are able to work agents from any location in the world, as long as they have a high-speed internet connection, computer and headset. Many call centers do not use this on a daily basis, but it is a good feature to have when you need it.
Remote supervision: Remote supervision allows you to monitor any agent, at any time, from any location with a high-speed internet connection, computer and headset. No telephone lines required.
Preview Dialing:
Also known as "Click to Call." In preview mode, the Razor will assign one line per agent and display the customer's information from each lead on the screen before they "click to make the call." This feature is especially useful when dialing lists that are more delicate in nature or when it is extremely necessary for your caller to have the information on each customer from the lead list before they call that customer.
Automatic Fax and Email Capable:
Automatically sends faxes and/or emails to customers after the call is over.
Live data and voice transfer:
You can transfer a customer's information on the screen at the same time you transfer the phone call across the office or across the world.
User-Friendly Interface:
Razor features very user-friendly and accommodating screen designs in addition to simple on/off dialing.
Voip Capable
Manual Calling:
Callers can make specific outbound calls on the dialer by manually dialing the number while on idle. This can be handy if a caller schedules a callback but may have to leave early before a scheduled call-back or to make other outgoing non-campaign related calls from the dialer.
Employee scorecard:
Allows for easy rating of agents from supervisors.
HorseRacing:
A fun way to break the monotony for your employees and increase your call center's productivity. The horse-race is an interactive program within the software pairing each employee to their own corresponding horse which advances as they make sales. Some call centers will really make this a fun addition by displaying the race on a big lcd tv or monitor and giving away prizes.
RAZOR PREDICTIVE DIALER OPTIONAL FEATURES:
Outbound IVR:
Also known as autodialing and voice broadcasting. This feature allows you to broadcast a pre-recorded message on as many lines as you designate giving the customer the option to press a certain number to be transfered to an agent.
Inbound Dialing:
Allows your agents to accept inbound calls on the dialer.
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