Figure 1
This is a shot of the Administrator module. Specifically, a shot of the program management section where you can control important areas such as start and stop certain campaigns, add or remove your lead lists from the campaign(s) you are working on, select certain time zones and conditions for each lead list, and repool certain leads based on their disposition manually.
This is another shot of the Administrative module. This is the Users section where administrators can add/remove callers and edit their information, create roles for those agents which determines what kind of access they have on the system when they login, and set the programs or campaigns that they each agent is allowed to access.
figure 2
Figure 3
Another section of the Administrator module is the Program section. Here you will see a mortgage company who has created a campaign to market the Kansas City area and has set certain dispositions to be applied to that particular campaign.
figure 3
Figure 4
shows the agent window. This presents call center agents with a
customizable branched script that is dependent on the call type and
customer type description (more information on branched scripting can
be found here).
Agents can also send customers faxes and e-mails. Representatives can
record selected portions of the conversation for later review or taking
notes while not busy on the phone.
figure 4
