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| This shot shows the Program Management section of the Administrative Module. This
section allows you to activate or start a program/campaign and also activate the leads
and phone numbers assigned to each campaign so you are ready to dial. Program
Management also allows you to repull certain dispositions or how your calls were coded
so those dispositions are put back at the top of the lead list and ready to be dialed right
away. You can set lead list queries as well such as specifying a certain program and
lead list to call along with exact criteria such as specific zip codes to call, area codes or
business specific custom lead list information such as average home value. |
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| Here you will see our horse-race game within the software that allows you to motivate
and entertain your agents while they are at work. As each agent makes a sale or gets a
lead, their corresponding horse will advance in the race. This feature can be quite
entertaining and keep everyone focused and their spirits high. Many of our call-centers
will even use this feature on a big LCD monitor in front of the calling room so everyone
can view the race easily. |
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| Here you will see a monitoring feature that allows you to see an overall general picture
of calling patterns for your dialer. This section breaks down calling statistics into pie
charts and graphs showing things such as dialing speed, dispositions, abandonment
rate, agent activity and call rate for whatever program or campaign you want to look at. |
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| Here you can see the Agent Module which is what your callers will see when
on the dialer. You can see here the module shows the branched scripting,
lead information to the right that pops up when the call comes through and
also the different functionality of the module at the bottom. This includes
digital voice recording, transferring, conferencing, using hotkeys for
dispositions or selecting them manually, going on break, faxing and logging in
and out of the que and module. |
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| This is the Supervisor Module where you can monitor and get various statistics and
reports on recent activity for your campaigns, lead lists and agents. This is the section
named Calls in the module where the supervisor can choose a campaign and a certain
agent to monitor. The supervisor can monitor the agent silently, they can barge in to talk
to both the agent and the customer, they can coach so only the agent can hear them,
they can follow the caller so they can monitor as the agent goes from call to call and this
system also gives you access to do all of this remotely if the supervisor/owner is not in
the center by simply using a headset and a high-speed internet connection. |
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| True First Hello |
| Eliminates the "dead air" and silence at the beginning of most telemarketing calls. |
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| Logical Scripting |
Allows your agents to ask the right questions at the right times based on the responses given by the customer throughout the conversation.
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First Hello Technology
Razor predictive dialers offer First Hello technology for an instant connection with the customer.
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Agent Monitoring
Using Razor's state-of-the-art agent monitoring system, you choose from three different monitoring levels: Silent, Coach or Barge.
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Branched Scripting
Razor's call center software allows managers to create advanced branched scripting. Branched scripting allows call center agents to give customers pre-scripted answers to questions.
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FAQ's
Razor's FAQs help to eliminate some of the confusion commonly found with predictive dialers and call center software.
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Razor Auto Dialer
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